Arumugaa InfoTech is a Network and Communication Management company, providing services and support to global Telecom Service Providers and Enterprises. With a dedicated intelligent management service center established in Bangalore, India, we provide 24*7 Support to cater to the requirements of our clients worldwide. We provide a range of services to manage the entire lifecycle of IT and Communication Infrastructure to cover planning, designing, deployment, and management. We use innovative delivery models with a commitment to Quality of Service (QoS) and Service Levels (SLA).
We adapt an Onsite/ Offsite/ Offshore Model to deliver 24*7 Services, ensuring proximity to our customers. This Model addresses customers' issues of sensitivity and takes advantage of offshore for cost reduction and flexible service options.
Arumugaa InfoTech is promoted and managed by professionals with varied experience, ranging from communications industry, enterprises and software development organizations. Our core business philosophy is to reduce the total cost of ownership of our customers by maximizing the return on investment of their IT and Communication Infrastructure.
Our mission is to become "the premier provider of Networking and Communication Services" by achieving customer delight consistently, through timely delivery of high quality services.
we have a strong history of managing applications for our clients. Our application management, maintenance and support processes ensure that your systems are flexible to meet evolving demands of your business, and provide measurable improvements to maximize your IT investments. The idea is not to just to 'keep the lights on', but to eliminate application redundancies, provide business value and enhance the overall IT Systems performance while controlling the support cost.
Our services include:
1.Application Value Analysis
2.Maintainability Analysis
3.Performance Analysis
4.Criticality Analysis
5.Benchmarking
*Application Portfolio Management
*Application Maintenance, including production fix, upgrades and enhancements
*Cross functional services which include backup and recovery management etc.
*24x7 Technical support – including Level 1/2/3 support, and support services by phone, e-mail and/or fax
We achieve this through a four-phased approach which consists of:
Corrective Maintenance
Corrective Maintenance modifies an application to effect permanent fixes or permanent work-around to correct, eliminate, or minimize the impact of known defects / problems. Modifications are made only to make the application compliant with baseline requirements. Corrective Maintenance addresses Severity Level 1, 2, and 3 Service Incidents.
Production On-call
Production On-call is the service to respond to Severity Service Incidents. We provide 24x7 on-call support for application support services, to resolve high severity problems to keep your applications available for your business. Being quick and responsive to your needs, we provide technically skilled resources whenever and wherever you need them.
Application Assessment and Performance Management
We measure the performance of Business Applications against predefined performance indicators and target values. Benchmarking applications performance parameters to industry standards allows us to tune your applications and unlock the value of your enterprise application investments.
Continuous Improvements
Analyzing various production support metrics with the patterns and trends, we come up with innovative technical ideas to streamline the applications, look at chronicle issues in a systematic way to address the root causes and provide continuous improvements to gain business value. Taking a holistic view of the application environment, including application interfaces and infrastructure, we work with various IT towers to transform your application support organization.
Methodology
Backed by years of experience and our deep knowledge in various industries and technologies, our support delivery model surpasses barriers of geography, language and time zone coverage. Our robust process maturity, coupled with standard tools and techniques, enable you to keep your critical enterprise applications up-to-date, while minimizing the overall cost. Roles and responsibilities are clearly defined between business IT and the support vendor, and a clear management structure with escalation metrics are set in place. We identify and standardize application maintenance and support tools - call tracking tool, knowledge base, SLA and metrics tracking tool, and proactive monitoring and automation tools. In addition to our innovative methods to enhance the system efficiencies, we also adhere to stringent Service Level Agreements (SLA) and enable you to optimize your production operations and reduce the Total Cost of Ownership (TCO).
